We aim to get your order on its way to you the same day or at least the next business day, except if frames or 5ply cradled boards need to be made. In that case two to fourteen business days are required for the manufacture of these items.
We use Startrack as our freight mover. Startrack is essentially a door-to-door service. Even though they are affiliated with Australia Post they run a tailored and thus faster system. For medium to large parcels which we mainly deal with, they are also cheaper to send with than Australia Post. If you are not home during delivery Startrack will leave your parcel in a relatively safe spot, like on your porch partially or completely hidden from street view or behind a flower pot or shoe rack.
Even though our flat rate of $14 or $19 is usually sufficient sometimes parcels are heavy or large or need to travel long distances from point of departure in northern NSW. In these cases and based on our discretion we will sometimes wear the extra cost or sometimes we will be required to charge more. We will only proceed with your order after you have agreed via email to the estimated extra charge. For your protection actual charge may be lower but not higher than the estimate.
When access to your address is rendered difficult due to high security eg locked front gate or the like, unsafe conditions, roadblock or remote areas, Startrack will then deliver your parcel to the nearest Post Office and you will be informed of its delivery there for pick up. Even though you may know access to your address will be hindered for one of these reasons, your actual address is required on your parcel - not a PO Box number. If you would like us to use Australia Post as your prefered freight mover we are glad to oblige but Australia Post parcel prices will apply and delivery times will be longer than Startrack.
We pack parcels extremely carefully and very rarely are there breakages. In some cases we will replace damaged goods as a good wil gesture but we cannot be held liable for any damages or missing parcels without charging extra for parcel insurance. Please contact us if insurance is required, this will be no more than twenty dollars.
Should you require delayed shipment this can only occur if we are told on the same day order is made so be aware that we are not responsible for your parcel being delivered to your door during an extended absence.
All content, specifications, products, product pricing, and services described or depicted on the website are subject to change at any time without notice.